VICEROY CARS LIMITED
PRIVACY POLICY
Last Updated: 04/05/2026
VICEROY CARS LIMITED is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use our website, mobile app, or booking services.
1. Information We Collect
We collect personal information necessary to provide transportation services, including:
- Booking Data: Names, pickup/destination addresses, email addresses, phone numbers, and flight numbers (if applicable).
- Payment Data: Credit/debit card details, bank account details, and billing addresses.
- Technical/Usage Data: IP address, geographical location, browser type, and information about how you use our website.
- Location Data: Real-time GPS location (if using our mobile app).
- Special Requirements: Health or disability information, only if provided to ensure a suitable vehicle.
2. How We Use Your Information
We use your data to:
- Provide transportation services and process bookings.
- Send SMS notifications regarding driver location and vehicle details.
- Process payments and issue receipts.
- Respond to inquiries and provide customer support.
- Comply with legal obligations, including regulatory requirements from Transport for London, Epsom & Ewell Borough Council and Reigate & Banstead Borough Council.
3. Data Sharing
We do not sell your personal data. We only share your data with:
- Licensed Drivers: To facilitate the collection and completion of your journey.
- Payment Processors: To process payments securely.
- Partners: Occasionally, we may pass bookings to partner cab offices if necessary to fulfil the service.
- Legal Authorities: When required by law to comply with regulations.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal retention periods (typically up to 6 years for minicab services).
6. Your Rights
Under data protection law, you have the right to:
- Access the data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- Complain to a supervisory authority (e.g., the ICO in the UK).
7. Cookies
Our website uses cookies to enhance user experience, remember booking preferences, and analyse site traffic. You can set your browser to refuse cookies, but some parts of the site may not function properly.
8. Contact Us
For any questions regarding this policy or to exercise your rights, please contact us:
- Email: info@viceroycars.com
- Phone: 01372722222, 02081682222, 01737360006
